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Confidentiality

Confidentiality is important for several reasons. One of the most important elements of confidentiality is that it helps to build and develop trust. It potentially allows for the free flow of information between the client and counsellor that acknowledges that the client's personal life and all the issues and problems that they have.

There are few exceptions to the general rule of confidentiality, and they all have legal basis. These include:

  • if the client tells the counselor they have committed a serious crime
  • if the client is a child and is being abused or is at risk of abuse
  • if the counselor is concerned that the client might harm themselves or someone else.
  • if a child is under the age of 16 years, and especially under the age of 14, parents legally have the right to know what happens in counselling.
  • making records available to the police if they have a warrant to inspect documents
  • making information available in the case of suspected or confirmed physical or sexual abuse.
  • responding to a summons or subpoena
  • responding to a request under freedom of information legislation.

Our role and responsibilities

We take our role and responsibilities to protect both staff and clients private and sensitive information seriously.

Reasons why come to us: We build a rapport between the client and counsellor that acknowledges that the client's personal life and address all the issues and problems that they have.

  • We create positive change in our client's journey.
  • We make a difference in our client's life.
  • We provide valuable assistance to those in emotional need.
  • We value our client's life experience.
  • We are good listeners. 
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